This is not the case as of today. What I received was a single, wrong piece on one of my items. Unfortunately, it's a crucial piece that connects the CO2 bottle to the kegs and both carbonates the beer and allows me to serve it. After a call to the very helpful technician, who told me that this particular problem has occurred before, I opted not to take his advice and directly connect my pre-made gas line connects to the flanged valves.
Hey. I'm a smart guy. I can figure out a way to retain the most flexibility with my setup and still be able to use the gear this weekend. At the same retailer, I was able to find the part I needed. It is, incidentally, a male stainless steel 1/4" barb X 1/4" flare adapter that looks a lot like this.
So I happily ordered 2 of these items (and the hoses and clamps to fix things up) and requested rush shipping. I received my package tonight, as promised. What I didn't receive, as promised, was the item pictured above. Instead, what I received was a male 1/4" shutoff valve.
This is the item that should have been attached to my regulator in the first place.
I'll be calling them tomorrow. On my agenda:
- Refund shipping charges
- Refund incorrect parts
- Replace regulator all together that includes all of the appropriate parts
How they handle this tomorrow will determine if they get my business again.