Friday, November 30, 2012

Sit back, relax, and have a homebre..wait. what?

I'm annoyed.  Seriously annoyed.  I recently purchased a draft dual keg system from a rather large and reputable home brew supply store in Minnesota.  I was, per the packaging, led to believe that I would receive everything I needed to transfer my freshly brewed beer into a nice, aluminum keg.  I could then wait a fraction of the time it would normally take and begin to enjoy my freshly brewed creations.

This is not the case as of today. What I received was a single, wrong piece on one of my items.  Unfortunately, it's a crucial piece that connects the CO2 bottle to the kegs and both carbonates the beer and allows me to serve it.  After a call to the very helpful technician, who told me that this particular problem has occurred before, I opted not to take his advice and directly connect my pre-made gas line connects to the flanged valves.

Hey. I'm a smart guy. I can figure out a way to retain the most flexibility with my setup and still be able to use the gear this weekend.  At the same retailer, I was able to find the part I needed. It is, incidentally, a male stainless steel 1/4" barb X 1/4" flare adapter that looks a lot like this.

So I happily ordered 2 of these items (and the hoses and clamps to fix things up) and requested rush shipping. I received my package tonight, as promised.  What I didn't receive, as promised, was the item pictured above. Instead, what I received was a male 1/4" shutoff valve.

This is the item that should have been attached to my regulator in the first place.

I'll be calling them tomorrow.  On my agenda:

  • Refund shipping charges
  • Refund incorrect parts


  • Replace regulator all together that includes all of the appropriate parts
How they handle this tomorrow will determine if they get my business again.

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